No phantom power ??

[Morten maleshyn]

Hi

I`ve have just purchased 2 x32 consoles trough Luthmann Scandinavia 3 months ago. know one is not give any phantom power on ch. 11 all other channels are ok. The LED are lit ( the LED beside the XLR input connector). The firmware is up to date. Is there a way to do this in my own workshop, so i dont need to send the console all the way to Stockholm Sweden?
With out losing the warranty?

Looking forward to hear from you?

Kind regards

Morten Maleshyn
Duncan Productions ApS.

[Glenn Slater]

Dear Morten,

We are sorry to hear that you are having a problem with the phantom power in your X32.

If you can PM me your best contact options, we will have a member of the CARE team contact you.

There is not a way for users to perform their own repairs, as it will affect the warranty. This has been a long standing policy for all customers.

Best Regards,

[Morten maleshyn]

Hi Glenn

Thx for fast reply.

I found the email to the care team, and waiting for their reply. Thx for your time..

Kind regards

Morten Maleshyn
Duncan Productions ApS
Københavnsvej 196
4000 Roskilde - Denmark

Mail: Morten@Duncan.dk
web: www.Duncan.dk
Tel. +45 46756868