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Thread: Ultragraph DEQ-1024 issue

  1. #1

    Ultragraph DEQ-1024 issue

    Hi all. I have my Ultragraph Digital running Analog input to digital output, and I get no response in any mode but "Pre EQ". I'm doing this to bypass my recording device's noisy analog preamps. Does anyone know what is going on, and how I might fix it?

  2. #2
    Hi Matthew,

    What kind of digital input does your recording device have? The signal coming from the DEQ1024 is either AES/EBU or spdiff, so this would have to match your recorder's input. Please tell me:

    1. The model number of your recorder.
    2. How you are connected.

    Thank you!
    Glenn Slater
    Specialist, Product Support Web
    MUSIC Group US
    BEHRINGER

  3. #3
    Yeah, it's S/PIDF, 16bit/44.1khz

  4. #4
    Hi Matthew,

    It would be great if you could tell us the model number of your unit and what the source is, going into your DEQ1024.

    Thanks!
    Glenn Slater
    Specialist, Product Support Web
    MUSIC Group US
    BEHRINGER

  5. #5
    Alright, it's not so much the source in as it is the source out. See, I have the Ultragraph DEQ 1024 plugged into a recording unit (TASCAM 2488neo), and I'm using the recording unit's S/PDIF input to bypass the noisy analog preamps on the recording device. The only mode I get sound registering on the recorder is in "Pre-EQ" mode. The source going into the DEQ is a Eurodesk SX3282, running in-line through the DEQ, rather than the DEQ running through the Main Inserts, due to a shortage of patch cables.

  6. #6
    Hi Mathew,

    You should be able to go through the processor. I have checked with another specialist, and it seems your unit is not functioning properly.

    Best
    Glenn Slater
    Specialist, Product Support Web
    MUSIC Group US
    BEHRINGER

  7. #7
    I'm running Analog to digital, so that might be the issue. You'll be happy to know that this past weekend when I ran it Analog to analog, it worked like a dream and I recieved many compliments from the other engineers on my work, so this thing was definitely worth it.

  8. #8
    And P.S, I'm using RCA connectors to attach to the recorder.

  9. #9
    Hi Matthew,

    Please contact these folks who can assist you.


    For technical and warranty support for your BEHRINGER product, the best way to contact us is through our CARE department.

    You can contact us by phone at (1) 702-800-8290 for the US and Canada and (44) 1562 732290 in Europe.

    You can also contact our CARE department via email at care@music-group.com. We try to respond to every email within 24-48 hours, but please be patient if it takes longer due to the volume of emails we receive.

    We hear you!
    Glenn Slater
    Specialist, Product Support Web
    MUSIC Group US
    BEHRINGER

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