Second defective X32

[henryklein]

Just FYI I got my defective X32 changed by the German dealer Thomann (who did a very good job with this, thanks mates). Had an issue with DCA fader #8

http://www.youtube.com/watch?v=NDqQR...ature=youtu.be

and a bad painted housing:

https://lh5.googleusercontent.com/-Q...0/IMG_0184.JPG

The new desk came DOA with a few non working LEDs in the channels:

https://lh3.googleusercontent.com/-4...0/IMG_0186.JPG
https://lh4.googleusercontent.com/-1...1/IMG_0188.JPG

My S16 has an issue with the display as well (SHOULD show "I" but only has the upper half)

https://lh4.googleusercontent.com/-S...0/IMG_0185.JPG


Happy New Year.

Henry

[Rob Bolling]

You are scaring me. I have one on the way from Zzounds that is supposed to be here tomorrow. It better not arrive "DOA".

[Chris Painter]

The new desk came DOA with a few non working LEDs in the channels My S16 has an issue with the display as well (SHOULD show "I" but only has the upper half)

Dear Henry,

We are sorry to hear of these non working LED's with your X32 and S16. We would love the chance to get these 2 units back at our facility in Kidderminster UK, so we can analyze what the reason is for these non working LED's.

We want to help you get this corrected as soon as possible. Please send us an email at care@music-group.com, OR send me a personal message with your contact info, and I will make sure someone contacts you.

[Henry Brouwers]

I have the same problem with my DCA fader #1 ..... Today i'm gonna call Feedback Eindhoven to tell them from this problem.
I hope they can fixed it.

[Glenn Slater]

Hi Henry,

Please excuse this late answer to your post.

We are sorry to hear about your fader problem on your X32. Please send us an email at care@music-group.com.

You can also PM me with your contact information so we can have someone contact you.

[Sergey Yurin]

And I had such problem with DCA faders 1 and 2. I have sent X-32 to the seller. Mixer have repaired in two weeks. The replacement faders was not required. The seller has informed about it.