Calibrate the motorized faders?

[henryklein]

FYI

http://youtu.be/NDqQRsCJmo8

Video of the defective fader #8

Purchased the desk from Thomann in Germany. Got in touch with them, mabe they change the X32 for a new one tomorrow.

Cheers, Henry

[Jonathan Kosyjana]

I wonder if this anything to do with linked channels??

[Robert Lofgren]

When you move the right fader I can see the belt 'dancing'. It looks like it has jumped of the cog wheel. Probably quite easy to re-attach...

[AndyVintage]

My desk has 3 broken faders. I also bought it from thomann as a b stock product. Someone returned it because it was broken and Thomann put it on sale again without even checking it. They wont change it for a new one. They will only send it to behringer to have it repaired, and it wil take months. Behringer should do something about that

[henryklein]

My desk has 3 broken faders. I also bought it from thomann as a b stock product. Someone returned it because it was broken and Thomann put it on sale again without even checking it. They wont change it for a new one. They will only send it to behringer to have it repaired, and it wil take months. Behringer should do something about that

maybe you got mine

[Fiona Hammond]

Dear Andy,

Sorry to hear your story.

We have invested heavily in our care center in the UK, and aim to offer a repair turnaround of 10-14 days (part-dependent, as with any repair).

To place a warranty claim yourself, you will need to provide a copy of your proof of purchase. You can either make a claim via http://www.behringer.com/EN/Support/...formation.aspx or PM me with your contact details (full name, email, and country) so I can initiate a warranty request on your behalf.


Kind Regards,
Fiona Hammond
CARE EMEA
MUSIC Group
BEHRINGER

My desk has 3 broken faders. I also bought it from thomann as a b stock product. Someone returned it because it was broken and Thomann put it on sale again without even checking it. They wont change it for a new one. They will only send it to behringer to have it repaired, and it will take months. Behringer should do something about that

[AndyVintage]

probably...

maybe you got mine

[AndyVintage]

Thank you Fiona. I will go to the venue to get all the papers and ill contact you as soon as I can

[John Brawn]

Just out of curiosity here... Why is proof of purchase required for service? Not a single X32 can be out of warranty yet, the product hasn't been available for even 1 year yet. And if a non-owner wants to do the owner a favor of dealing with all the hassle of repairing a board, why does Behringer care?

Down the road I can understand wanting to know what date a board was purchased, but it seems like an unneeded bit of red tape right now.

Curious,

John.