I purchased the X32 in March to replace a Presonus 24.4. I was very impressed by the feature set and the price. I purchased the X32 along with an S16 and a full doghouse case. All in, the total price was a shade under $4K from a local trusted dealer. Things went well for the 1st month. A little difficulty in getting to know the board and a little more difficulty in getting the S16 to work properly but eventually, success and a happy A1 using the console for a long running musical stage production. But then it turned ugly...
One day upon start up the board refused to output anything through the direct outs on the back panel even thought the configuration hadn't changed and all that had occurred was the passage of another day. No problem right? A few bugs is all. Call the dealer, call the local rep and do a factory reset on the board. Reload the show from the USB drive and we are working again. For about a day. Then this same thing starts to happen several times a day right in the middle of the show. This is not good news. Still trying to reach local Behringer rep who has assured local dealer of "Excellent support" for the X32. Multiple calls to voicemail and not a single one returned. I am now getting desperate. I need a replacement board NOW. My local dealer, Performance Audio in Salt Lake comes through in a pinch with a loaner borrowed from another customer and even delivers it to me. That's good service. Still not a word from Behringer. Calls to tech support are not returned. Local rep is MIA.
We finally get an RMA number from Behringer via email and send off the board. At this point, 5 days later, the dealer finally gets a live person at Behringer who promises to replace the board with a brand new one in 2 days. 10 days go by and no replacement. Finally, a board arrives to the dealer. We unpack it and find that this is my same original board. It has apparently been repaired. We fire it up and it comes to life...for about a minute. Any manipulation of the controls immediately locks the panel, lights go out and it tries to restart. This is not good. I am not happy. Quick call to the dealer and email to Behringer produces another RMA number. This time they pay for shipping and off goes the board, again. I'm told now replacement boards are available so mine will need to be "repaired" again. But no problem I am assured. 1 day turnaround. 5 days later the board comes back. We open the box to find a completely different board. Someone else's repaired X32 and this one has some bonus screws rolling around inside it. But, we test it and it does work.
So this is where I am today. Lost the use of the board for about three weeks in total. Had a load of frustration over not being able to get ANY response from local Behringer rep. and, more importantly, I have lost a lot of faith in this console. What do you think? Should I have expected better from Behringer or should I have been happy with the service I got. Any what about the long term reliability of X32? Your thoughts are appreciated and I would love to hear from someone at Behringer. I have had zero contact from anyone in customer service.