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  1. Dear Rezenio, Thanks for all the follow up! ...

    Dear Rezenio,

    Thanks for all the follow up!


    Best regards,

    Sean Fairchild
    Specialist, Channel Marketing
    MUSIC Group
  2. Replies
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    254

    Dear Edmund, I'm sorry their answer was...

    Dear Edmund,

    I'm sorry their answer was unsatisfactory to you. What, if anything, have you noticed about the two controls' effects on your system? What do your ears tell you? I'm a little bit at a...
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    Dear Steve, If you've tried this process:...

    Dear Steve,

    If you've tried this process: http://www.behringer.com/assets/FCA610_FCA1616_Addendum_Sheet.pdf and are still having trouble switching between FW and USB operation, contact our CARE...
  4. Dear Lee, If you're still looking for help...

    Dear Lee,

    If you're still looking for help with your setup, don't hesitate to contact our CARE group at care@music-group.com. I hope you're up and running soon!

    Best regards,

    Sean Fairchild...
  5. Dear Mario, Sorry to hear about the trouble...

    Dear Mario,

    Sorry to hear about the trouble you're having! Please reach out to our internal CARE group as they may be able to help you with this. The best way to contact them is by email, at...
  6. Dear Dickon, I use a PC myself, but please...

    Dear Dickon,

    I use a PC myself, but please feel free to check with our CARE team to see if everything you're looking for is supported on your platform. You can reach them at care@music-group.com....
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    Oi João, Please contact the CARE group - they...

    Oi João,

    Please contact the CARE group - they should be able to get you another PSU! You can email them at care@music-group.com.
    Obrigado!

    Best regards,
    Sean Fairchild
    Specialist, Channel...
  8. Dear Jon, Glad you're enjoying your mixer!...

    Dear Jon,

    Glad you're enjoying your mixer! That model is not supplied with rack ears or meant to be put into a standard rack, so if you wanted to get a case for it you can just look for an...
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    Dear Edmund, I couldn't find the specific info...

    Dear Edmund,

    I couldn't find the specific info you are asking about and don't have one handy to test, but please feel free to get in touch with the CARE team about this - they can certainly answer...
  10. Dear Rezenio, Thanks for the update on the...

    Dear Rezenio,

    Thanks for the update on the process - it's good for others to be able to see that info about USB 2 vs 3 chipsets if someone has a problem stemming from that. I'm sure the next one...
  11. Dear Dan, Looking a bit further into it, it...

    Dear Dan,

    Looking a bit further into it, it appears that there's no solution that's both easy and relatively cheap; you need a digital input into that switcher, so the options are basically to buy...
  12. Dear Rarez, I'm sorry to hear that you have...

    Dear Rarez,

    I'm sorry to hear that you have had a negative experience. I've used the interface myself on Win 7 without issue. I would offer to assist in getting you in touch with CARE, but since...
  13. Dear Dan, The bad news is, these are not...

    Dear Dan,

    The bad news is, these are not exactly compatible pieces of gear. The mixer is what we usually call a prosumer or consumer type of model, which has outputs consistent with other pieces...
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    Dear Jens, There are many issues that could be...

    Dear Jens,

    There are many issues that could be at play here and this isn't the best venue for full-on troubleshooting (whereas our CARE team can help with this!), but just a couple things to look...
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    Dear Edmund, This sets your buffer size....

    Dear Edmund,

    This sets your buffer size. Simply put, it works like this: smaller buffers mean less latency, but are more taxing on your processor and system as a whole. With larger track counts or...
  16. Dear Michael, I haven't used that unit myself,...

    Dear Michael,

    I haven't used that unit myself, but our CARE team may be able to provide a clearer picture on how to operate the FX section and what each setting does. You can contact them at...
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    Dear Sean, I can't offer a suggestion there...

    Dear Sean,

    I can't offer a suggestion there beyond what you've tried already, but I wanted to give you our CARE team's information in case you'd like to get in touch with them:...
  18. Dear Rarez, CARE would be the ones who could...

    Dear Rarez,

    CARE would be the ones who could provide you with any drivers that exist and for some reason aren't available on the page. Hardware failures have specific calling cards, and much of...
  19. Dear Karez, It could potentially be the...

    Dear Karez,

    It could potentially be the driver. That CARE info I gave you was an email address - they don't have a website that's separate from our own, so just email them and they'll respond...
  20. Dear Rarez, There's a Mix knob on the front...

    Dear Rarez,

    There's a Mix knob on the front that should be turned all the way to the right, towards PB (playback) in this scenario, if you haven't done so. What happens when you do that, and when...
  21. Dear Rarez, Did the driver installation work?...

    Dear Rarez,

    Did the driver installation work? Can you get a signal into your DAW?
    This sounds like it could possibly be a routing issue. I'm not familiar with Foobar, but could you double...
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    Dear Christian, You can also register directly...

    Dear Christian,

    You can also register directly with the CARE team, whom you can reach at CARE@music-group.com and by phone at +1-702-800-8290 (US) or +44 1562 732290 (UK). Thank you!


    Best...
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    Dear Jakub, I'm sorry no one else has replied...

    Dear Jakub,

    I'm sorry no one else has replied before now, but for technical assistance with your problem I would suggest contacting our CARE team at CARE@music-group.com and by phone at...
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    Dear Coby, That does sound like a pretty...

    Dear Coby,

    That does sound like a pretty standard setup, if I'm envisioning it correctly. If all other sound is passed through normally this way and everything else functions as it should, there...
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    Dear Kim, I'm so sorry to hear about your...

    Dear Kim,

    I'm so sorry to hear about your wait! I'm jumping in, and have forwarded your message to the head of my group for further follow up and some wheels to start turning if they haven't been...
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