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  1. Replies
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    Dear Salvatore, My supervisor has escalated...

    Dear Salvatore,

    My supervisor has escalated your email to our UK CARE team and someone should be reaching out to you ASAP.
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    Dear Serge, We are performing tests now with...

    Dear Serge,

    We are performing tests now with our RX1202FX units and will be contacting you shortly with additional details!
  3. Dear Tim, If you've verified that it isn't a...

    Dear Tim,

    If you've verified that it isn't a routing issue (ROUTING / Home tab), have green light on S16, cable, etc, then it's most likely a physical issue. Where are you located? Please PM me...
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    Dear Chris, You can certainly change the CARD...

    Dear Chris,

    You can certainly change the CARD OUT (within ROUTING) from Local to Aux 1-6/Mon, but you will also need to make sure that the Auxes are routed to the Aux Outputs. Press the ROUTING...
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    That's fantastic, thanks for sharing, Thomas!

    That's fantastic, thanks for sharing, Thomas!
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    Ahh, glad to be back. Let's hope that never...

    Ahh, glad to be back. Let's hope that never happens again! :)

    Happy 4th!
  7. Dear Paul, X32-Edit on Mac looks and functions...

    Dear Paul,

    X32-Edit on Mac looks and functions the same way as the PC and Linux versions.

    Kind regards,
  8. Replies
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    Dear Jeff, Sorry for the delay! You should...

    Dear Jeff,

    Sorry for the delay! You should have your redemption code now.

    Kind regards,
  9. Dear Bob, I received your email and can assure...

    Dear Bob,

    I received your email and can assure you we'll get the console sent/returned before your deadline. Se'Rita has been out of the office for a week but will return tomorrow. I'll call you...
  10. Dear Mark, I'm very sorry to hear about your...

    Dear Mark,

    I'm very sorry to hear about your BEHRINGER experience. Believe me when I say we will look into this situation. For you and everyone else seeking technical support, warranty issues,...
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    Dear Mike, Check the Engineers' X32 Guide:...

    Dear Mike,

    Check the Engineers' X32 Guide: http://www.behringer.com/assets/X32_P0ASF_EQSG_EN.pdf
    There's a page titled iPad Configuration that gives a straight-forward nine step procedure for...
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    1,202

    Hi Brandon, Check your PM's- just sent you a...

    Hi Brandon,

    Check your PM's- just sent you a code. Sorry for the delay!

    Kind regards,
  13. :cool: .........

    :cool: .........
  14. Dear Liam, Once you register your qualifying...

    Dear Liam,

    Once you register your qualifying BEHRINGER product you should receive an email with the Tracktion 4 redemption code. If you haven't received an email, please shoot us an email at...
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    Dear Dave, Glad you got your code! If anyone...

    Dear Dave,

    Glad you got your code! If anyone has not received their redemption codes yet, feel free to email care@music-group.com and we can assist!

    Kind regards,
  16. Dear Raphael, We will reach out to our...

    Dear Raphael,

    We will reach out to our Brazilian distributors and make sure they're on the same page as the CARE Facilities regarding warranty and repairs. Again, feel free to contact me with...
  17. Dear Raphael, If you register/ed your X32...

    Dear Raphael,

    If you register/ed your X32 within 90 days from the time of purchase you will have our 3 year warranty. Please let me know if you were told otherwise. You can contact our CARE...
  18. Replies
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    Dear All, If you have not received your...

    Dear All,

    If you have not received your Tracktion 4 redemption code, please email care@music-group.com and we'll get you taken care of. Feel free to PM me as well!

    Kind regards,
  19. Replies
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    Dear Todd, Thank you for sending us your Show...

    Dear Todd,

    Thank you for sending us your Show File. It turns out there was a slight mispatch- Channels 2-6 had (Aux) inserts engaged, and those channels were feeding to DCA 1.

    Let us know if...
  20. Dear Mike, This is a Logic setting. Within...

    Dear Mike,

    This is a Logic setting. Within Logic, go to Options / Audio / I/O Labels... There will be a drop-down menu for Reset. Click on Reset All Labels. It should default back to mono...
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    Dear Ruben, Check and see if you're within 30...

    Dear Ruben,

    Check and see if you're within 30 days (upon receiving your replacement console) as the dealer should still swap it out. Otherwise our CARE Warranty department can help get this fixed...
  22. Dear Greg, Please PM me your contact and...

    Dear Greg,

    Please PM me your contact and console serial number and I'll see what I can do.

    Kind regards,
  23. Replies
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    I think Scott pretty much nailed it. By creating...

    I think Scott pretty much nailed it. By creating a network that is effectively "hidden", limiting the number of devices that can connect to the network, and using a difficult alphanumeric password,...
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    Dear Henry, You can delete individual Scenes...

    Dear Henry,

    You can delete individual Scenes by pressing the VIEW button within the Scenes section then press the UTILITY button. Delete will be an option above the third encoder.

    Kind regards,
  25. Dear all, The mute, fundamentally, mutes the...

    Dear all,

    The mute, fundamentally, mutes the input. What are you trying to do? As Michael suggested, sending sources to a DCA group will work well for muting the stereo buss but not the...
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