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Type: Posts; User: John DiNicola

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    Dear All, In speaking with our development team,...

    Dear All,
    In speaking with our development team, I have confirmed that this flickering is normal behavior in Firmware Versions 2.0 and above when switching between *certain* screens. It is not...
  2. Dear Jesse, While you can create an aggregate...

    Dear Jesse,
    While you can create an aggregate device with any combination of Audio Interfaces on Mac OS X, the key to making it stable is having the two devices sharing the same clock signal. While...
  3. Dear All, The XR18 and X18 both have a...

    Dear All,
    The XR18 and X18 both have a multichannel audio interface. The XR12 (and XR16) do not support multichannel recording, but instead feature a USB slot that allows for stereo...
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    X32-Q for Android Now Available!

    Dear All,
    We are happy to announce that the official X32-Q for Android app is now available. X32-Q for Android adds full personal monitor mixing capabilities to the X32 Digital Mixer. Each musician...
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    Dear Mark, While there are no custom fader...

    Dear Mark,
    While there are no custom fader layers or POP Groups on the X32, the X32 COMPACT and PRODUCER allow you to “spill” another 8 inputs across the 8 output faders, allowing you to have 16...
  6. Dear Brian, When a pair of channels are...

    Dear Brian,
    When a pair of channels are unlinked, they will remained panned hard left/right until you manually pan each one back to center.
  7. Dear Andy, Is your console at one of our CARE...

    Dear Andy,
    Is your console at one of our CARE facilities? If you would like to send me a PM with your contact details I'd be happy to have someone there contact you. Please let me know if I can help!
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    Dear Marty, Are you trying to monitor output...

    Dear Marty,
    Are you trying to monitor output signals from the S16's headphone output? This is possible if you press the SELECT/ADJUST encoder in. You will notice it cycles through the following:
    ...
  9. Dear Geoff, I would agree with others that it...

    Dear Geoff,
    I would agree with others that it sounds like you are monitoring the track that is being recorded twice, once right off the X32 input and a second time on the return from Pro Tools. The...
  10. Dear Fritz, Glad to hear that our CARE...

    Dear Fritz,
    Glad to hear that our CARE department was able to help, thank you for your patience and follow-up!
  11. Dear Rufas, It sounds like you need to change...

    Dear Rufas,
    It sounds like you need to change the routing of your X-USB's outputs to Reaper. By default, the console sends the local mic preamps out of the X-USB card, regardless of what is being...
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    Dear Jason, Actually you can do this using the...

    Dear Jason,
    Actually you can do this using the HA Remote option found on the "Preamp" page of the SETUP menu.
    On the monitor console (the one directly connected to the S16s), enable HA Remote for...
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    Dear Tim, You should be able to use the Firewire...

    Dear Tim,
    You should be able to use the Firewire connection with your Mac as well, so long as you switch the UFX into Firewire mode. Please reach out to our CARE department, who can help with...
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    Dear Ivan, Yes the X32 can function in different...

    Dear Ivan,
    Yes the X32 can function in different parts of the world, as it features a universal power supply that can handle 100-240V (50 - 60Hz). Hope it helps!
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    Dear Christian, Sorry to hear about your...

    Dear Christian,
    Sorry to hear about your trouble. You mention that you are using the Belden 1305A, which is an unshielded cable. We recommend shielded CAT5e (with locking Ethercon connectors) for...
  16. Dear John, You cannot interface the S16 directly...

    Dear John,
    You cannot interface the S16 directly with a PRO 1, as the S16 is 48kHz while the PRO 1 is 96kHz.

    You can, however, use one of your S16s in place of a P16-I, complete with XLR inputs....
  17. Dear Scott, To get the best results, I would...

    Dear Scott,
    To get the best results, I would recommend using a pair of post fader mix buses to create a separate stereo mix for recording. To do so, link two mix buses together from the "home" or...
  18. Dear Brian, Your encoder performance issue can...

    Dear Brian,
    Your encoder performance issue can be caused by a couple different things. It's possible that you have the wrong type of encoder data selected in your software. You want to select the...
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    Dear Henry, As Paul points out, you are already...

    Dear Henry,
    As Paul points out, you are already doing this the simplest way.

    The alternative is to use the Mono/Center bus, which is basically just another "post fader" mix bus. Because it is a...
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    Dear Henry, Are you sure everything is connected...

    Dear Henry,
    Are you sure everything is connected / configured properly at the X32 RACK. By default, XLR outputs 7/8 are your main outputs, but you can verify this on the "out 1-6" tab of the ROUTING...
  21. Dear Tom, It is possible that the amp is...

    Dear Tom,
    It is possible that the amp is overheating, causing it to power down for a period of time. This could be caused by a number of factors, such as drawing too much power or chaining too many...
  22. X32 Expansion Cards Webinar Now Available!

    Dear All,
    The X32 Expansion Card Webinar is now uploaded and available. You can access it here: http://youtu.be/p7CmUXpKuwI

    Stay tuned, more are on the way soon!
  23. Dear Greg, The output routing for the card slot...

    Dear Greg,
    The output routing for the card slot is independent of the output routing for the AES50 ports, so using a X-DANTE card to send outputs to your amp (or any Dante device) will not affect...
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    New iPad App Preview!

    Dear All,
    As Glenn has pointed out, we released a "preview" version of a new app called X AIR on the Apple store. This will be used to control the X18 and some very exciting new products in...
  25. NEW: X32 Firmware Version 2.06 and X32-Edit 2.2

    Dear All,
    X32 Firmware Version 2.06 X32-Edit 2.2 are now available for download. In addition, there is a new firmware update and Windows driver for the X-USB Card. You can find the download links on...
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